REFUND POLICY

PLEASE READ THESE POLICIES IN THEIR ENTIRETY BEFORE PLACING AN ORDER

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We have a 7-day return policy, which means you have 7 days after receiving your item to request a return. We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. Accepted returns are eligible for STORE CREDIT ONLY. 

To be eligible for a return, your item must be in the same condition that you received it, unopened and unused, and in its original packaging. 

To start a return, you can contact us at info@browngirlscanllc.com with your order number and detailed return request. If your return is accepted, we will send instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. Shipping fees are not refundable. Return shipping is the responsibility of the customer. 

You can always contact us for any return question at info@browngirlscanllc.com.

 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

 

Exceptions / non-returnable items
Certain types of items cannot be returned, like custom products (such as special orders or personalized items), and home goods (such as mugs). Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items.